Warm Weather Policy

Mexi-land Inc cannot guarantee that some products will not melt during transit during warm temperature months . Mexi-land Inc is not responsible for products melted or affected by temperature for any reason during transit.

Our Quality Assurance team inspects all products before leaving our facility. Mexi-land Inc is not responsible or able to control the condition of our products once it leaves our facility. Please make sure you are accepting the product promptly to avoid undesirable warm conditions for candy products. Store candies air tight and in a temperature controlled space no warmer than 70°F

Here are some helpful tips for shipping during warm weather:

  1. Track your package: If possible, track your package daily. By doing this you can make sure that you will be at home when your package is delivered. Otherwise, your package will be left outside where sunlight can potentially hit it.

All of these recommendations are precautionary. We encourage all of our customers to follow them when weather exceeds 65°F. We cannot guarantee that your order will not melt.

Cancellations Policy

For order cancellations please contact us at (626) 362-0613 Monday through Friday from 0800 to 1600 PST. We reserve 2-3 business days to process orders, but most of the time orders are fulfilled minutes after the order is placed. Orders need to be cancelled within five hours of placing the order. Once the order is released, we will not be able to cancel your order.

Damage Package Policy

It rarely happens, but damages incurred during transit are beyond our control. If you find that your order is damaged upon accepting delivery of it, you must keep ALL of its original packaging and call us within 24 hours of receiving the package. 

Out of Stock Policy

At times, our inventory system fails to connect to our website and items that we do not carry will appear “IN STOCK”. If you place an order and an item is out of stock, we will contact you via e-mail. We will send you a list of possible substitute items. If we do not hear from you within 48 hours after email was sent, we will refund you for the out of stock item and ship the rest of your order. You can advise us of the changes you would like to make to your order by calling us at (626) 362-0613 or e-mail us at jovyusa@mexi-land.com.Please notify us immediately of any changes you would like to make to your order once we have contacted you about an out of stock item. We are not responsible for any delays in shipment for products that are out of stock.

Missing Item Policy

At Mexi-land Inc we always want to make sure we exceed your expectations in the products and service we provide. In a situation where an item is missing from your order, contact us within 2 business days of receipt of your order (we can determine this by using UPS/USPS Tracking). We will compare the weight of every single product with the shipping weight. After we finish with the comparison process, we will refund you for the missing item. If shipping weight and product ordered weight matches we will not issue a refund.

Wrong Item Policy

At Mexi-land Inc we strive to ensure that we exceed your expectations in the products and service we provide. If a customer receives a wrong item in their order, the customer is responsible to contact us within two  business days of receiving the order (which can be determined via UPS/USPS tracking). The customer will need to take pictures of all the products that were sent. If customer is not able to provide pictures, Mexi-land Inc will not be able to proceed with the claim. As soon as we receive the product pictures, we will send you the correct item if we have it in stock; or issue you a refund if it is not available.  Please advise if item will not arrive on time for your event, so we can refund you for the product instead. We will also send you a prepaid return label, so you send back to us the wrong item. For additional questions call us at (626) 362-0613 Monday to Friday from 0800 to 1600 PST.

Fraudulent Order Policy

Mexi-land Inc is dedicated to protecting your identity against fraud. There are procedures we adhere to if we receive an order that falls into the category of "fraudulent suspicion", which could involve several different factors. We will hold the order until we can verify that the order is not fraudulent. If we are unable to contact you to verify your identity and provide proof that you are the cardholder and placed the order, we will cancel the order and refund the card on file. We do this to ensure your security and ours. We appreciate your patience if your order requires verification.